End-users appreciate being able to influence the build of their devices
Knowledge workers spend a lot of their time on their devices. In fact, those participating in this survey were required to report spending at least half their time on a company-provided desktop or laptop. It stands to reason that users should be able to influence the build of their devices, spanning characteristics like performance specifications, form factor, apps installed, and more, to fit their needs.
However, organizations must balance user preference with operational efficiency. If every device was custom-tailored to every user, provisioning, management, break/fix response, and helpdesk processes would be incredibly complicated.