How Can I Provide a Consumer-Like Experience?
Chatbots that claim to lower help desk call volume by helping employees get immediate answers to questions or resolution to issues have become all the rage. However, the only way they will be able to deliver a consumer-like experience that will help you maximize the ROI on your ServiceNow investment is if they have a deep integration into your ServiceNow platform.
When you look at the various options for a chatbot, evaluate which type of integration they offer: (1) lightweight or (2) deep
